Support

Tempo is operated by Shelfffy Pty Ltd (ABN 26 692 711 041), trading as Use Tempo.

Need help with Tempo? Email us at hello@usetempo.co and our team will get back to you. Please include your workspace name and a description of the issue so we can help faster.

We aim to respond to support requests within one business day.

The Tempo app for Microsoft Teams lets you ask Tempo about your business from a channel or direct message. To connect a conversation to your workspace:

• Add Tempo to a team or chat in Microsoft Teams.
• Mention @Tempo, or send it a direct message. Tempo replies with a pairing code.
• In Tempo, open Integrations, choose Microsoft Teams, and enter the pairing code.
• Once connected, mention @Tempo with any question about your business.

You can send "help" to the Tempo bot at any time to see these instructions again. A Tempo account is required; you can create one at usetempo.co.

• No reply in Teams: confirm the Tempo app is installed in the team or chat, and that you mentioned @Tempo directly.
• Pairing code not working: codes expire 30 minutes after they are issued. Mention @Tempo again to get a new code.
• Still stuck: email hello@usetempo.co with your workspace name.